To criticize or not to criticize

March 11, 2014 at 9:51 PMZoomBlog

I was asked tonight by a group of enthusiastic coaches what’s the right ratio of positive to negative when giving feedback.  I thought for a moment, and put myself back in my days as a youngster just falling in love with the game.  I thought about my favorite coaches/teachers and how they provided feedback.

I then responded back, “Whatever ratio you decide to give, just remember that people will not remember all that you said, but they will remember how you made them feel.”

But here’s the real kicker: if your feedback depended only on what you say, I’d say choose your words wisely.  Unfortunately, there’s a lot more to it than that.

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